My Dad passed it down to me after using if for maybe 15 years. Got it home, took about 5 minutes to swap out the damaged gear and it was good as new.Īnother time, I brought in an old Craftsman power drill. Walked into Sears, showed how the ratchet wouldn’t hold and they gave me the gear replacement kit. I once stripped out the gears in a ratchet wrench. I have had several positive experiences with Sears… What do you think? Have you had a good (or bad) experience with Sears’ Craftsman Warranty? Tell it here. If the broken tool is discontinued, you get the latest model of that tool instead at no additional cost. You don’t have to “send it to the factory.” You can walk into any Sears, find the tool, and make the trade instantly. If you have the pieces, you can get a new tool. It doesn’t matter if you broke the tool doing something with it you shouldn’t have been doing.
#CRAFTSMAN TIMING LIGHT MANUAL#
#CRAFTSMAN TIMING LIGHT FREE#
As we finished up the checkout, Leon handed me the receipt with a coupon attached – free shoes. “Just one second and we’ll have you squared away.” I noticed he rang up my new shovel for $0.01, and credited me $0.01 for my broken shovel. I walked back to the front of the store and stepped up to the register. I walked back and found that my version of the shovel had been discontinued and replaced with a newer red-handled model that looked a bit sturdier. He saw my pitiful shovel, yelled “broken shovel, Leon” across the room, and told me to go grab a new one off the rack in the back. Severed shovel in hand, I walked into Sears and found the nearest sales associate.
#CRAFTSMAN TIMING LIGHT FULL#
The Forever Full Warranty Put to the Test My shovel bore the signature Craftsman Forever Full Warranty sticker, a promise that this shovel will be replaced, no questions asked, at any Sears nationwide. I was forced to finish the job, carefully, with an old wooden-handled spade shovel.Ī few days later I scooped up the remains of my Craftsman shovel, loaded them into the back of the Corolla, and headed down the road to the local Sears. In an attempt to gain extra leverage, I wedged the shovel between the bush and our concrete porch and pushed down sharply, only to have the fiberglass handle buckle, and subsequently break in two. I grabbed my Craftsman fiberglass shovel from its hanger in the garage and started digging around the roots of the first bush. Unfortunately, the bushes came down with crown gall, an incurable disease that attacks some types of plants (see Green Gardenista’s article on identifying crown gall for more information). Last week I dug up six bushes that lined the front gardens of our house.
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